Sassa Status Referred Meaning : You may have noted that your SRD R350 Grant status have changed from ‘Approved’ to ‘Referred’ and you want to know why is it so. Here below are the explanations for SRD status changed to ‘Referred’.
Pay The Grants deputy chairperson Elizabeth Raiters explains that when they enquired about the issue, Sassa informed them that there has been an increase in the number of applications that have been flagged for fraud over the past two months.
Sassa has explained the list that came back with all the new identity numbers that have been flagged for fraud is much higher in the last two months and they don’t have any answer to why.
She adds that this has affected previous beneficiaries whose applications have been approved since February, April and May. These beneficiaries’ application statuses have since been changed to “referred” without any explanation from the agency.
Sassa Status Referred Meaning
A ‘Referred’ status means that your application has been randomly selected for an internal verification and quality assurance. This is often the case when Sassa suspects fraud on the part of the beneficiary.
Raiters goes on to say that Sassa should be able to differentiate between actual and fraudulent applicants since they already have the list of their I.D numbers.
Beneficiaries also experience challenges in reaching Sassa’s call centre when they try to access Sassa’s biometric verification feature to have their application status changed back to ‘Approved’. Sassa has also been criticised for operating the SRD grant entirely online despite knowing that most beneficiaries do not have access to the internet or smartphone.
