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Sassa Implementing Queue Management System to Speed Up Services at Branches

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The South African Social Security Agency is implementing Queue Management System (QMS) to speed up services at branches.

What is Queue Management System?

Wikipedia describes queue management system as a set of tools and sub-systems assist in controlling customers’ flow, managing the waiting time and enhancing customers’ experience for multiple industries including banking, healthcare, retails, education, government, and telecom.

In an effort to reduce lengthy queues and waiting times at their local offices, the South African Social Security Agency (SASSA) team has been rolling out the Queue Management System (QMS). As at 30 June 2023, the system has been rollout in 43 SASSA local offices.

Operating Offices are:


East London
Durban
Queenstown
Osizweni
Flagstaff
Seshego

Bizana
Giyani
Qwaqwa
Mbombela
Welkom
Msukaligwa
Smithfield
Sasolburg
Upington
Bloemfontein
Tlhlokomelo
De Aar
Benoni
Gasegonyana
Pretoria
Springbok
Roodepoort
Johannesburg
Germiston
Alexandra
Mamelodi
Soshanguve Sebokeng
Kimberley
Dithakong
Postmasburg
Douglas
Mahikeng
Rustenburg
Jouberton
Ramotshere
Moiloa
Kagisano
Maquassi Hills

Moretele
Morokweng
Athlone

Gugulethu

How to contact Sassa

Toll free: 0800 60 10 11

Website www.sassa.gov.za
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